1 Is installation easy? Do you provide instructions?
Yes. All our furniture comes with pre-drilled holes, clearly labeled hardware, and step-by-step instruction manuals. Most models also include installation videos and online assembly support.
2 How do you ensure safe and damage-free international shipping?
We use 5-layer export cartons, EPE foam, bubble wrap, corner protectors, and optional ISTA 3A/6A drop-test packaging. Over 99.5% of orders arrive safely with zero damage.
3 What is your usual production lead time?
Regular products: 7–15 days. Customized orders: 20–35 days. We use ERP production management to guarantee on-time delivery.
4 Do you offer customization (size, color, material, packaging)?
Yes. Furniture can be customized in: Size, Color, Material, Packaging, and Branding / private label. ODM (new product development) is also supported with technical drawings.
5 How do you ensure product quality?
We follow a strict 3-step QC process: Material Inspection (IQC) --- Mid-production Inspection (PQC) --- Final Inspection (FQC). We also accept third-party inspections (SGS / BV / TUV) and video QC.
6 What is your warranty period?
All products come with 1–3 years warranty covering structural problems, hardware defects, manufacturing errors, and non-human damages.