Frequently Asked Questions
Q1
Do you accept OEM service?
Yes. We can offer OEM services based on customer requirements, and we can develop samples directly from custom drawings.
Q2
Can I have a sample before placing a mass order?
Yes, sample orders are welcome to test and verify the quality. Mixed samples are acceptable. Please note that sample costs are required initially, which are fully refundable once the subsequent mass order is placed.
Q3
Does your company support mixing different products into one container?
Yes, we fully support mixed product orders within the same container.
Q4
What is the MOQ (Minimum Order Quantity) for each item?
MOQ varies by product type:
- Flower Pots, Sculptures, or Small Stools: ≥ 5 pcs
- Chair Series: ≥ 2 pcs
- Sofa or Bench Series: ≥ 1 pc
Q5
What are your delivery terms?
We accept various delivery terms including EXW, FOB, CNF, CIF, DDU, and DDP to suit your convenience and cost preferences.
Q6
How long does production and shipping take?
Production time: approximately 20 days for samples, 25 days for standard products, and 30 days for customized products. Shipping delivery generally takes between 5 to 35 days depending on the destination and shipping method.
Oakes Furniture
