Frequently Asked Questions
Q
Can color, size and material be customized?
Yes, we accept OEM/ODM customization, including color, size, material, fabric, logo and packaging. Provide your drawings or requirements, we will confirm the design before production.
Q
Is the price FOB or EXW? Does it include shipping?
Default price is EXW factory price (not including shipping). We can quote FOB Shenzhen/Guangzhou/Shanghai as your request.
Q
Is there a discount for large orders?
Yes, the more quantity you order, the better price you get.
Q
What is the order process?
1. Inquiry → 2. Quotation confirmation → 3. Pay deposit (30%–50%) → 4. Production → 5. Final inspection & balance payment → 6. Shipment arrangement.
Q
Can I inspect the goods before shipment?
Yes, third-party inspection (SGS, BV, etc.) is welcome before shipment. We also provide photos/videos during production and loading.
Q
Do you handle customs clearance and tariffs?
Default EXW/FOB terms: buyer is responsible for customs clearance and tariffs. We also provide DDP service (including tax and clearance) for door-to-door convenience.